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Frequently Asked Questions
Here are some of our most commonly asked questions. If you don’t find what you are looking for please get in touch!
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Q: What does SD stand for?

SD in SDSauce stands for 'Spicy & Delicious'. This reflects the essence of our sauces, combining the fiery heat of fresh Thai chili with the delectable flavors of traditional Thai cuisine. Each sauce is a testament to this Spicy & Delicious promise, ensuring an authentic and vibrant culinary experience.

Q: What is SDSauce Original Flavor?

The SDSauce Original Flavor, our signature sauce, is a raw, unprocessed Thai hot sauce, also known as "Nam Jim Sauce" in Thailand. It's loved for its perfect mix of spicy, sweet, salty, and sour flavors, with just the right heat level. This sauce is a common item in Thai homes. It is made from fresh and raw ingredients - and can be used to add a burst of flavor and spice to any dish.

Q: What is SDSauce Ginger Vegan Flavor?

The Ginger Vegan Thai Hot Sauce is a special blend that combines classic Thai flavors - salty, spicy, sweet, and sour - with the unique taste and aroma of fresh ginger. This vegan sauce is made from raw ingredients like fresh ginger, Thai chili peppers, bean paste, soy sauce, garlic, cilantro, and cane sugar, and it doesn't contain any animal products or byproducts. Originating from Thailand, it's a perfect match for the classic Thai dish - Khao Man Gai (chicken & rice) but can also enhance other favorite dishes.

Q: What is SDSauce BBQ Flavor?

The BBQ Flavor is a wonderful addition to the SDSauce family. This unique sauce blends traditional barbecue tastes with Thai spices. It's made with the finest ingredients to perfectly mix smoky, sweet, tangy barbecue flavors with the spicy, salty, sweet, and sour notes of Thai cuisine. This versatile sauce is ideal for marinating meats, as a condiment, or as a dipping sauce, adding a rich, complex flavor to various dishes.

Q: How can I use SDSauce?

SDSauce is a versatile Thai sauce perfect for various dishes. It works great as a dip, in stir-fries, as a seasoning, dressing, or marinade. It's especially good with seafood like shrimp, oysters, scallops, sushi, and fish. You can use it instead of cocktail or hot sauce and brush it on grilled meats for a Thai twist. SDSauce also enhances breakfast eggs, sandwiches, rice dishes, salads, and even pizza. We invite you to try it in different ways and share your creations on our social media.

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Q: How is SDSauce made?

SDSauces are made with fresh Thai bird chili peppers, lime juice, cilantro, garlic, and cane sugar, plus a unique blend of spices. They are raw, never cooked, and free from MSG, artificial flavorings, and preservatives, ensuring a healthy, natural taste. For more details, including ingredients, allergens, and nutrition facts, visit our product pages.

Q: Where is SDSauce made?

SDSauce is manufactured at The Entrepreneur Space 36-46 37th St, Long Island City, NY 11101.
We handcraft our sauces weekly to guarantee a fresh batch with every order.

Q: Why is my sauce a slightly different color from the last bottle I purchased?

SDSauce uses only fresh produce, so sauce colors may vary slightly due to the natural colors of peppers and ingredients. Despite color variations, taste and quality remain consistent. Shake the bottle well before using to mix the ingredients evenly for a burst of fresh flavor and spice in every serving.

Q: What's the shelf life of SDSauces?

Our SDSauce is made from the finest, freshest ingredients, including freshly squeezed citrus juices and other savory elements. These ingredients have low pH levels that, when combined, act as a highly effective natural preservative. We take pride in our sauce's raw and unprocessed nature, and we never add stabilizers or artificial preservatives to it. However, to ensure maximum freshness and quality, we ask that you keep your SDSauce refrigerated and consume it within six months of purchase. By following these guidelines, you can be sure you're enjoying our delicious sauce's full flavor and quality.

Q: How long will it take for my order to ship?

We typically ship out orders within 2 to 5 days of receiving them based on product availability. Our sauces are made weekly in small batches to ensure the utmost quality and freshness. Please note that often times our package carriers experience longer-than-usual delays, which may affect the delivery of your order. If you require your order by a specific date, please do not hesitate to contact us, and we will do our best to accommodate your needs. We appreciate your patience and understanding and are committed to providing you with the best service possible.

Q: What if my order arrives damaged?

We take great care in securely packaging your sauce for safe transportation. Still, unfortunately, sometimes packages may get damaged during transit due to mishandling by the shipping carrier. If you receive a damaged package, please take photos of it, including the entire shipping label, and send them to us along with your order number. This is necessary to file an insurance claim with the shipping company. We will promptly replace the damaged items at no cost to you. Please click here to contact us and let us know about the issue. We value your satisfaction and will do everything we can to ensure that you receive your SDSauce in perfect condition.

Q: What is your refund policy?

We have an official policy on our Refund Policy page. However, if you have any issue at all please do not hesitate to contact us.

Q: How can I become a retailer for SDSauce?

If you want to carry SDSauce in your store, please visit our Wholesale page and fill out the inquiry form. We will get back to you with additional details on pricing and ordering. We are always excited to partner with new retailers who share our passion for quality and flavor. Let's spread the love of SDSauce together!

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