Frequently Asked Questions
Here are some of our most commonly asked questions. If you don’t find what you are looking for please get in touch!
Q: What is SDSauce?
SDSauce is a raw & unprocessed Thai Style Hot Sauce commonly known throughout Thailand as "Nam Jim" sauce. It is a wonderful balance of the 4 traditional Thai flavors typically found in authentic Thai cuisine - a perfect combination of salty, spicy, sweet, and sour flavors with the perfect amount of heat. It can be used as a dipping sauce, stir-fry sauce, condiment, dressing, or marinade. It adds an amazing burst of flavor and spice unlike anything you have ever tasted before. SD stands for Spicy & Delicious, of course!
Q: How can I use SDSauce?
SDSauce pairs especially well with all kinds of seafood but can be used on just about any type of food. Ideal for seafoods like shrimp, oysters, scallops, sushi, and baked/grilled/steamed fish. Use it to replace cocktail sauce, hot sauce, or brush onto meats on the grill. We love to put it on our breakfast eggs, sandwiches, rice dishes, salads, shellfish, and pizza too. We are sure you can find some other delicious ways to use it and when you do, please be sure to let us know on our social media pages!
Q: How is SDSauce made?
At the heart of our SDSauces you'll find fresh Thai bird chili peppers. We add fresh squeezed lime juice, aromatic cilantro, garden-fresh garlic cloves, cane sugar, and our very own special blend of savory spices. Our sauces are raw and never cooked. We exclusively use fresh & raw ingredients and never add MSG or any artificial flavorings or preservatives. Please visit our product pages for ingredient listings, allergens, and nutrition facts.
Q: Where is SDSauce made?
SDSauce is manufactured at The Entrepreneur Space 36-46 37th St, Long Island City, NY 11101.
We hand craft our sauces weekly so we can guarantee a fresh batch with every order.
Q: Why is my sauce a slightly different color from the last bottle I purchased?
Due to the nature of some ingredients, the color may vary. We use fresh produce for all our sauces. The sauce color may vary based on the colors of the peppers and other fresh produce that we use. Give the bottle a good shake before pouring and rest assured it still maintains the same fresh burst of delicious flavor and spice!
Q: What's the shelf life of SDSauces?
SDSauce contains fresh squeezed citrus juices and other savory ingredients. These low PH ingredients, when combined together, act as a highly effective natural preservative. This is a raw and unprocessed sauce. We don't add any stabilizers or artificial preservatives. Please keep it refrigerated and consume within 6 months.
Q: What are the payment & shipping options?
We currently accept PayPal and most major credit and debit cards. If you would like to pay with a different method, please send us a message and we will gladly try to accommodate you. All our credit card transactions go thru Stripe payment processor. Stripe uses HTTPS and AES-256 encryption which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. I store no payment information on my site.
We ship via USPS Priority Mail with 3 to 7 day delivery times depending on your location. Please note that holiday season delivery times are slower than expected . For other shipping options and any questions please contact us.
Q: How long will it take for my order to ship?
We try to send out our orders within 3 to 7 days of receiving your order based on product availability. Our sauce is made weekly in small batches so we can guarantee the highest quality product and freshness to our customers. Please be advised that the USPS is currently experiencing longer than usual delays. If you happen to need your order by a specific date, please don't hesitate to contact us.
Q: What if my order arrives damaged?
We try our best to securely pack your sauce for safe transportation. But sometimes, with mishandling by our shipping carrier, packages do get damaged within the transit system. If your package arrives damaged, please take photos of the damaged package including the full shipping label, and send them to us along with your order number. This is required so we can file an insurance claim with the shipping company. We will certainly replace the damaged items at no cost to you. Click here to contact us.
Q: What is your refund policy?
Q: How can I carry SDSauce in my store?
Click the wholesale button below to get to our inquiry page for additional details!